Arrival:

Please arrive promptly at your scheduled time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will be less time lashing.  If you arrive after your scheduled appointment time, it may  not be possible to extend the time available for your booked service. If your service is shortened due to your late arrival, you will be charged the full cost of the service.

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Changing your appointment:

A minimum of 24 hour notice is required when rescheduling/canceling a booked appointment.

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Cancellation/ No show:

While we understand that sometimes unforeseen circumstances may arise, late cancellations are subject to a $50 charge at the lash artist's discretion, to be paid prior to your next booked service.

No Shows are subject to PAYMENT IN FULL for missed appointment, in addition to prepayment required to secure any future scheduled appointments.

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Other Artist Work: 

If you currently have eyelash extensions from another lash artist, a consultation will be needed prior to scheduling. Please contact us prior to scheduling to discuss

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Refunds:

No refunds will be given for any reason on services or retail. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss concerns. A complimentary 30 minute express touch up can be done if it is at the fault of the product or application. Any concerns addressed after 72 hours of your last appointment or due to failure to follow proper aftercare instructions will be charged at full price for the service.